![]() ![]() ![]() (More details in the “gift card” section below) Gift cards or bookings made via use of a gift card cannot be refunded.(Get familiar with the Arctic Nature and the Arctic Weather before traveling.) Please be mindful with regards to the team effort to make your trip pleasant and bring you back home safe. A vehicle that is stuck on an icy road is often rescued in 2h. – A puncture tire, or a vehicle stuck on an icy road are considered natural incidents and are not considered grounds for claiming a refund. – In case of refund the money is returned primarily in the same way that was paid. This should be managed through the guests’ travel insurance. We do not cover any change/cancellation/refunds due to the impact of the arctic weather on our operations, or accidents when outside the bus, illness, flight cancellation, etc. We reserve the right to ban anyone who are noticeably under the influence of alcohol. – Alcoholic drinks are not allowed on our tours. We inform everyone to dress warm and be ready for the cold arctic weather. – You cannot claim a refund related to the weather conditions. If you have a claim, it needs to be addressed directly to the transport company directly. – You cannot claim a refund related to any issues with the vehicle used in the activities, as this is a service provided by a 3rd party company. This is because we try our best to find the northern lights. As well as a dificult night can couse our team to come back later than the scheduled arrival time. – a good sight of the NorthernLights can make our trip finish earlier than expected. If we decide to cancel, we always try to offer an alternative, but if this is not accepted we will make a full refund of the booking. Failure to CHECK-IN on time, will remove any entitlement to refunds or rescheduling.Ĭancellations, Delays or major changes, may occur anytime due to:.You will be permitted to board our vehicle only if you have CHECKED-IN.Please CHECK-IN at the meeting point 30 minutes prior Departure.Example: If a reservation is made within 48h to departure, that booking is non refundable and non reschedulable. “Last minute” bookings are non refundable as they follow the policy above. Jan 1st, Easter days (2024=March 24th,28th,29th,31th and April 1st.) Send us an email if you want to schedule a group for these days. *Bank holiday are considered: December 24th ,25th ,26th ,31st. As well as bookings that include a discount or an offer.ħ days before arrival for private tours and groups travelling on our scheduled tours, all yearġ4 days before arrival for tailor made tours or tours that include partner activities, all year.ĭefinition of “High season” = (Dec.19-Jan.9th), (Feb.7-27th) and Bank holidays*. DELAYS AND CANCELATIONĬancellation or changes are only considered when sent to: tours (do not copy-paste this email).įULL REFUND if you cancel your reservation:Ĥ8 hours before arrival for individual bookings, Fit, Sic, except if the trip is during the high season.Ĥ days before arrival for individual bookings during the high season or a bank holiday*. Any discounts are always applied on the price/rate of the date that you wish to join our tours. Special: Items like badges and magnets customized for your attraction allow guests to become part of the experience.Our prices can vary throughout the season.Digital: Delivery options utilizing StoriCloud open up a whole new marketplace after the guest completes their visit.Photo: Frames and collages allow every member of the family to take home their favorite photo memory.Our team knows how to promote custom merchandise sales at your venue in order to ensure that every one of your customers has the desire to take home a souvenir. Now that the best possible photo product for your customer has been created, it’s time to deliver them through a variety of outlets. Thrill Ride: From jet boats to racecars, coasters to zip lines, we have photo and video options that capture the guest at the moment of maximum excitement. ![]() Roving: Whether catching a ballgame, discovering an aquarium exhibit, or exploring another attraction, our photographers are trained to recognize optimal opportunities for guest engagement, resulting in higher photo quality and sell-through rate.Virtual Studio: Allow your guests to come face-to-face with a Great White Shark, or float weightlessly through the International Space Station with Green Screen technology that drops them right into the action. ![]()
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